Reading Scientific Services Ltd (RSSL) is a cutting-edge Contract Research Organisation (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries.
In 2021, we’ve been recognised as Employer of the Year and Business of the Year at the Thames Valley Business Awards, and in past years have achieved OBN's Best CRO and Women in Business Enlightened Employer.
Enriched by our parent company Mondelēz International, our diverse team includes 22 nationalities from 300 members, creating a family feel as we strive towards our mission of science enhancing lives.
How you will contribute
You will support customers by asking appropriate questions in response to their questions so you can provide accurate responses and when appropriate, optimize calls by informing them of other available services they may be interested in purchasing. When necessary, you will follow up on outstanding issues with the client. In addition, you will respond to emails in the general customer service in-box and assign them to others when appropriate; handle emergency response service requests; support reception; and participate in site-wide projects.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- A scientific background with a recognized qualification
- Using your personality and technical credibility to develop excellent working relationships with clients and laboratory staff and to provide a positive, enthusiastic energy and drive
- Being a team player and taking initiative
- Effectively interacting by telephone, in writing, and face-to-face
- Handling multiple projects at once using an organized approach
- Offering advice and guidance on a broad range of scientific techniques to clients
Company: Reading Scientific Services Limited
Location: Reading based with Remote/ Hybrid working available
No Relocation support available
Business Unit Summary
Reading Scientific Services, Ltd. (RSSL) is a cutting-edge contract research organization (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries.
We were recognized in 2019 as an Enlightened Employer, Women in Business and Thames Valley Tech finalists and in 2018, one of our family members earned the Food & Drink Federation’s Scientist of the Year. Enriched by our parent company, Mondelēz International, our diverse team of 300 includes 23 nationalities, creating a family feel as we strive toward our mission of “Science Enhancing Lives.”
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Science & Engineering